Infrastructure Business Manager (AVP)
London, LND, GB, EC2M 2AT
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
We’re looking for a dynamic Business Manager to play a key role supporting the Infrastructure function within IT & Security Department. Operating within the Office of the CIO and partnering closely with the Head of Infrastructure, you will help shape how the function operates, bringing structure, insight, and pace to deliver on strategic priorities.
Acting as the central point of coordination across budget (CapEx and OpEx), resource management, vendor management, governance, and executive reporting, you will drive strong financial discipline, enable informed decision-making, and ensure the team meets its regulatory and performance objectives. This is a high-impact opportunity to influence outcomes and support the successful delivery of a critical technology function.
Business Area
Our Infrastructure team is the engine behind our technology estate—powering everything from networks and cloud to data centres and end-user platforms. As we scale and evolve, we’re building a sharper focus on governance, performance, and delivery across a fast-moving, business-critical environment.
We’re looking for a commercially minded Business Manager to bring pace, control, and clarity to a high-volume portfolio of work. Partnering directly with the Head of Infrastructure, you’ll drive visibility across priorities, strengthen governance, and keep delivery on track—playing a key role in ensuring the function operates seamlessly and delivers real impact.
Position Description
Business Planning & Strategy
- Support the definition, coordination and implementation of the infrastructure strategy, ensuring priorities, deliverables and dependencies are clearly tracked.
- Work closely with the Domain Leads and key stakeholders to monitor progress against strategic goals and highlight delivery risks or blockers.
Vendor & Contract Management
- Support new vendor onboarding, purchase and engagement processes in line with internal governance and policy requirements.
- Coordinate and track contract renewals, ensuring timely renewal and any dependencies are managed proactively.
- Liaise with Procurement, Finance, Legal and business stakeholders to help ensure suppliers are onboarded.
Recruitment & Workforce Management
- Support recruitment activity across the function including interview logistics and reporting the status of recruitment.
- Collate and maintain an accurate view of domain headcount including vacancies, new joiners, leavers and contractor population and organisational structure.
- Produce regular workforce reporting and insight to support resource planning, organisational decision-making and budget alignment.
Onboarding & Team Enablement
- Support the onboarding of new joiners, ensuring a smooth and well-coordinated induction experience across access, equipment, team integration and key documentation.
- Provide general business management support to the wider team, helping create a well-organised, well-governed and efficient operating environment.
Governance & Reporting
- Prepare and coordinate regular management reporting, packs and updates for leadership meetings, governance forums and operational reviews.
- Monitor and track the completion of actions arising from Executive Committee meetings, ensuring timely follow-up and clear status reporting.
Financial Management:
- Partner with the Infrastructure Technical Delivery Managers and IT Portfolio Management team to track, monitor and report project spend, forecasts and budget performance across the domain.
- Support financial governance through timely consolidation of project actuals and forecast updates, and management commentary.
Risk, Audit & Controls:
- Track and monitor audit actions, remediation activity and closure of audit points, ensuring progress is visible and deadlines are met.
- Coordinate with action owners to maintain accurate status updates, evidence packs and management reporting.
- Escalate overdue items, delivery risks or control gaps to support timely resolution and strong governance.
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.