IT Support Specialist - SMDAM - Assistant Vice President
London, LND, GB, EC2M 2AT
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
This is an exciting opportunity to join IT team at Sumitomo Mitsui DS Asset Management (UK) Limited (“SMDAM UK”) a UK investment management firm. SMDAM UK is a subsidiary of Sumitomo Mitsui DS Asset Management Ltd, one of the largest investment management companies in Japan, offering discretionary investment management, investment trust and advisory services to a range of institutional investors, pension funds and government agencies worldwide.
The is a key hire in support of SMDAM’s plans to significantly expand its asset management activities outside of Japan over the next five years. The role is for to support company’s expanding IT infrastructure, provide full user support and network/application administration.
Role Summary
As part of 3-person IT team, provide full user support and network/application administration
- Co-manage the company’s IT infrastructure
- Co-manage relationships with other stakeholders (Head Office, affiliated companies, vendors, partners
- Support the business by ensuring the provision and availability of all IT resources.
- Support the user base in troubleshooting, advising and educating. Innovate to improve efficiency and productivity across the technology infrastructure.
- Work with the IT team and vendor partners in upgrades, security enhancements and new implementations, as well as fulfilling audit and regulatory responsibilities, both internal and external.
- Co-manage a variable budget, up to £250,000 p.a.
- 3-person IT support team
- Build strong working relationships with all teams in small open plan office (approximately 50 users
Position Description
Accountabilities & Responsibilities:
Manage and maintain internal systems and applications to ensure maximum uptime for the business
- Support all users to ensure IT infrastructure positively contributes to departments fulfilling their business objectives
- Support remote access and hot-desk environment for expanding user numbers
- Plan, prepare and implement system/application changes/upgrades/additions
- Advise management on strategic technology issues/opportunities
- Collaborate with partners to continually manage, monitor and improve security infrastructure
Essential skills:
- Strong desktop support background, particularly Microsoft Windows/Office products, Office 365 resources, Adobe products, supporting users in person and remotely.
- Experience of Sharepoint and Teams administration/support
- Experience of supporting business systems and feeds – Bloomberg, Reuters Eikon, Salesforce
- Support VC solutions (primarily Teams and Webex)
- Support Apple business mobile handsets/accounts and Microsoft laptops, managed under MDM (Mobile Device Management) system
- Windows network/server administration experience (AD, DHCP, DNS, GPO, WSUS, IIS)
- Cyber security/BCP exposure
- Ability to work closely with hardware/software/systems partners and vendors
Advantageous experience
- Hyper-V
- Some SQL (administration & management via SSMS, backups, queries, etc.)
- Veeam backup & replication
- Network topography
- IT audit/controls experience
- Relevant industry qualifications (MCP/MCSE/A+, etc.)
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.