Enterprise Business Management Director
London, LND, GB, EC2M 2AT
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
The BCM Manager is responsible for leading the organization's enterprise-wide Crisis & Business Continuity management response capabilities. This role ensures the organization can effectively anticipate, prepare for, respond to, manage, and recover from significant operational, technology, cyber, reputational, regulatory, Geo-political and business disruption events.
The role provides strategic leadership for continuity and disaster recovery governance, crisis readiness, executive response coordination, stakeholder communication, and continuous improvement of organizational resilience. The role acts as the principal advisor to senior leadership during high-impact crisis situations, enabling timely decision-making and minimizing business, customer, financial, and reputational impacts.
The role ensures the organization can effectively prepare for, respond to, recover from, and adapt to operational disruptions while protecting critical services, customers, employees, reputation, and financial performance.
Acting as the senior authority on business continuity, providing strategic advice to executive leadership and ensuring compliance with regulatory requirements and industry best practices. This role will be the primary liaison with any regulator on business continuity issues.
The anticipated salary range for this role is £104,000-£156,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision
Business Area
Reporting to the Head CRES, the BCM Manager is responsible for leading and improving the resolution of Crisis level incidents and disasters. A key component of this role is to ensure consistency and control over the management of silver & gold Incidents across the EMEA region where business continuity is invoked.
During Incidents & Crises, the BCM & Crisis Manager is seen as the owner of the Incident/Crisis, with overall responsibility for enforcing proper execution of the process, coordinating and overseeing individual incident/crisis owners and support teams involved in troubleshooting, ensuring meaningful communication is sent to the relevant stakeholders.
Act as Chair and facilitator to senior Leadership (e.g. C-suite) on silver & gold Crisis calls where appropriate
Regular interaction with Central Incident Management Team, senior stakeholders (e.g. C-Suite, GM Operations and Heads of Branch); department representatives plus relevant regulatory authorities
Position Description
Lead the development, implementation, and continuous improvement of the EMEA Major Incident, Crisis Management, and Business Continuity frameworks, ensuring alignment with regulatory requirements, governance standards, and operational resilience objectives.
Provide executive leadership during major incidents and crises, chairing Silver and Gold Command structures across events including cyber incidents, technology failures, operational disruptions, geopolitical events, and reputational threats.
Act as the escalation point for major incidents where Business Continuity is invoked, coordinating internal and external resolver teams and ensuring effective resolution.
Provide 24/7 on-call support for Incident and Crisis Management activities, including out-of-hours Disaster Recovery testing and major technology changes.
Drive integration across Incident Management, Crisis Management, Business Continuity, Operational Resilience, and Disaster Recovery programmes.
Manage crisis escalation, communications, regulatory incident classification, materiality assessments, and reporting obligations under applicable frameworks including DORA, FCA, PRA, and ECB requirements.
Ensure effective command, control, coordination, communication, and stakeholder engagement throughout incident and crisis lifecycles.
Lead post-incident reviews, root cause analysis, and continuous improvement initiatives, producing reports and recommendations to strengthen organisational resilience and reduce recurrence.
Design, deliver, and facilitate crisis simulations, BCM testing programmes, and executive workshops to enhance preparedness and response capability.
Provide resilience reporting, briefings, and recommendations to Executive Committees, Risk Committees, Board members, and governance forums.
Establish and monitor resilience KPIs, performance metrics, maturity assessments, and programme effectiveness across EMEA.
Represent SMBC EMEA on industry resilience forums, including the UK Finance Business & Operational Continuity Committee (BOCC), acting as a 24/7 contact during systemic financial incidents.
Build strong relationships with senior stakeholders across business functions and geographic regions.
Lead Business Continuity planning activities, including Business Impact Analyses (BIA), resilience assessments, dependency mapping, and recovery strategy development.
Ensure all business units maintain effective and current Business Continuity Plans (BCPs) and partner with Technology teams to align continuity and disaster recovery strategies.
Act as a trusted advisor to senior stakeholders on resilience, continuity planning, and recovery capabilities, ensuring alignment with organisational objectives, regulatory expectations, and industry best practice.
Skills:
Strong experience in Major Incident Management, Crisis Management, Business Continuity, Operational Resilience, or a related discipline. Experience within complex, global, highly regulated environments.
Proven ability to manage high-profile incidents involving cyber threats, technology outages, operational disruption, geopolitical events, and reputational risk. Strong experience presenting to Executive Committees, Boards, Risk Committees, and regulators.
Demonstrated capability to advise C-suite and senior leadership teams during crisis situations. Experience establishing and leading Incident Command Structures and Crisis Management Teams.
Excellent stakeholder management skills across technical, operational, and executive audiences. Ability to remain calm under pressure, prioritise competing demands, make sound decisions, and delegate effectively.
Strong commitment to continuous improvement and resilience maturity. CBCI (Certificate of the Business Continuity Institute).
ITIL Foundation certification.
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.