Citrix Infrastructure Engineer Vice President

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Is the next step in your career at SMBC Group EMEA? We’re looking for a Senior Citrix Infrastructure Engineer (Vice President) for our Technology Infrastructure Department to join our team!

This role is ideal for an experienced Citrix Engineer looking for a high -impact, technically challenging opportunity to design, maintain and optimise a global Citrix Infrastructure along with its supporting technologies in a financial services environment, with opportunities to drive innovation and shape future VDI strategies. 

In this role you will be responsible for:

• The technical ownership of specific elements of the organisation’s global IT platform, providing subject matter expertise and acting as the point of escalation for any significant technical system issues.
• The delivery of global IT projects for the organisation, including technical resource management and task planning. Furthermore, they define the expected standards, policies, and documentation with which to administer and maintain the platforms operationally.
• Cross-team and cross-region collaboration and the management of key vendor relationships on behalf of Technology Infrastructure.

For you to succeed in the role, you’ll need to have:

• The Senior Engineer is a key resource within Technology Infrastructure with technical   ownership of key IT systems deployed across EMEA and North America.
• The role requires a strong and broad technical skillset, exemplary communication skills, project management discipline and the capacity to balance operational support and strategic project delivery requirements fluidly and efficiently.
• The senior nature of the role necessitates technical mentorship of junior staff and knowledge transfer to other related IT teams.

Personal Characteristics:
•    Willingness to work outside of core hours and be contactable when away from the office.
•    Excellent written, verbal, and interpersonal communication skills.
•    Dependable self-starter who can take appropriate action with minimal direction.
•    Ability to leverage project management methodologies and manage multiple projects and tasks.
•    Customer-focused, flexible, and eager to take ownership of issues and projects.
•    Attention to detail, professional presence, and ability to work under pressure.
•    Collaborative with multiple support teams on emerging issues

Business Area

OPPD / ITSD / Technology Infrastructure

Position Description

Key Stakeholders: Business Users, IT Infrastructure Teams, Applications and Support Teams, Security, Risk & Compliance, Architecture, External Vendors
Responsibilities:
Design, Implement & Maintain:
•    Design, deploy, and optimize Citrix Virtual Apps & Desktops (CVAD), Citrix Cloud, and Citrix Provisioning Services (PVS/MCS).
•    Recommend and scope enhancements to the EMEA IT environment, engaging 3rd party suppliers where appropriate.
•    Maintain and enhance Citrix NetScaler (ADC) / Gateway for secure remote access and load balancing.
•    Manage Citrix StoreFront, Delivery Controllers, and Licensing Server for a resilient VDI environment.
Performance & Optimization:
•    Proactively monitor and tune Citrix environments using tools like ControlUp, Citrix Director, or others.
•    Optimise application performance, user experience (UX), and logon times through GPOs, Citrix Profile Management (UPM), FSLogix, and Ivanti Environment Manager.
•    Manage the environment's hardware and software lifecycles to avoid end-of-life or end-of-support issues.
Security & Compliance:
•    Implement and maintain Citrix security best practices.
•    Evaluate emerging security threats and implement patching schedules to protect systems.
•    Ensure compliance with financial services security policies and regulatory requirements.
Automation & Infrastructure as Code (IaC):
•    Develop and maintain automation scripts using PowerShell, Citrix REST APIs, and Ansible.
•    Support IaC methodologies for scalability and reliability in the Citrix environment.
Incident Management & Support:
•    Act as a technical lead for troubleshooting complex Citrix and Windows-based issues.
•    Act as the point of escalation for out-of-hours issues.
Collaboration & Project Delivery:
•    Lead Citrix-related projects, including Windows Server OS upgrades, VDI migrations, and hybrid cloud deployments.
•    Provide mentorship and technical guidance to junior engineers.

Experience:
•    Experience managing Citrix technologies: CVAD, NetScaler (ADC), Gateway, StoreFront, Citrix Cloud, Citrix Workspace, Citrix Profile Management (UPM), Citrix Hypervisor (optional), FSLogix Profile Management.
•    Windows Server (2016/2019/2022), Active Directory (GPOs, LDAP, Kerberos), PowerShell scripting for automation and administration, Group Policy Management and Windows OS optimization for VDI.
•    Multi-Factor Authentication (MFA), Citrix nFactor, Conditional Access, Application Layer Firewalls (WAF), SSL Certificates, and Zero Trust security principles.
•    Network protocols: DNS, DHCP, TCP/IP, VPN, and load balancing concepts.
•    Experience with ControlUp, Citrix Director, Splunk, or other monitoring tools.
•    Strong troubleshooting skills across Citrix, Windows, and networking layers.
•    PowerShell, REST API, Ansible, Terraform (preferred).
•    Experience with IaC and CI/CD pipelines for infrastructure automation.
•    Experience integrating Citrix solutions with Azure/AWS cloud services (preferred).

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working 
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!