Information Technology Cross-Function Associate

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Business Area

This role is responsible for providing an interface between SMBC Bank EU AG, its Branches and the EMEA Region’s IT, and consequently it is incumbent upon the role to leverage its matrix relationships (SMBC Bank EU AG, SMBC Bank International, SMBC Düsseldorf Branch, SMBC North America and JRIE/A) to ensure that IT issues affecting SMBC Bank EU AG are addressed or escalated appropriately and in a timely fashion

Other Accountabilities and Responsibilities:

• Support, review and deliver local IT projects according to expected standards.
• Provide cover to Bank's IT support, answering calls, creating tickets, inform or arrange direct contact with other teams / team member, if required to solve or escalate any issues.
• Contact person for front office departments and other branches.
• Check potential IT related cost aspects, expense and budget requirements are addressed, administered and reviewed.
• Coordinate and support any IT related activities in conjunction with building services, vendors and suppliers.
• Ensure incidents and service requests reported via the Bank's ticketing system are escalated to the appropriate resolver group as required, monitored, managed and progressed.
• Monitor activities on any local installations and services and assure availability.
• Support any system enhancement, development, release updates, business continuity and disaster recovery activities (planning, documenting, testing, implementing and verifying).
• Ensure adherence to the Bank's standards, strategies, policies and procedures.
• Keep close contact and communication with other team member / line manager, even located or split into different branch or office location.
• Be prepared to provide support early / late hours, on local holiday and weekends, if required.
• Administration and regular review of contracts with external parties (vendors, contractors and service providers).

Knowledge, Skills, Experience and Qualifications:

• Good communication skills, knowing how to escalate effectively and in time, ensuring different departments and functional groups share knowledge to act regarding regulations and to support customer (internal / external) needs.
• Practical knowledge of desktop / productivity applications (incl. Microsoft Suite etc.).
• Good knowledge of Microsoft underlying technologies – DHCP, DNS, Active Directory, File / Print Servers etc.
• Ability to see problem tickets through to resolution and to coordinate with various teams in fault finding process.
• Working to tight SLAs with experience of call logging systems (Service Now).
• Ability to apply and enhance own technical knowledge. Ensuring this is kept up to date with industry advancements and that knowledge is shared with other team members.
• Able to work alone and within a team and capable of interfacing directly with all levels of users and management.
• Enthusiastic, reliable and with a positive attitude.

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working 
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!