Working Student HR Operations
Frankfurt, DE, 60311
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
Join our HR Services Team and gain hands-on experience in operational HR processes within a dynamic international banking environment.
As a Working Student in HR Operations, you will support onboarding and offboarding activities, maintain employee records, and contribute to a smooth employee experience through effective communication and system management.
What You'll Be Doing
- Assist with onboarding/offboarding processes and employee communication
- Maintain and manage HR documents and employee data in SuccessFactors and ServiceNow
- Support ticket resolution, reporting, and internal audits
What We're Looking For
- Enrolled in a university program (e.g., Human Resources, Economics, Psychology)
- Strong MS Office skills and fluency in German and English
- Reliable, team-oriented, and customer-focused with a positive attitude
Business Area
HR Operations refers to the day-to-day administrative tasks in Human Resources, such as managing employee data, and onboarding. The focus is on ensuring smooth and compliant HR processes.
Position Description
Onboarding & Offboarding Support
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- Assist with onboarding and offboarding processes.
- Communicate with new hires and leavers regarding standard procedures and required documents.
Employee Communication & Ticket Support
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- Respond to standard employee inquiries/tickets (e.g., vacation policies, certificates, document requests, time tracking, document filing, etc.).
- Support the HR team in managing and resolving ServiceNow tickets.
- Communicate to new joiners and new expats about to-do’s etc.
Process Documentation & Knowledge Management
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- Document HR workflows and procedures to support process transparency.
- Write and update knowledge base articles; manage content on ServiceNow.
Employee Data Management
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- Maintain and update employee records in SuccessFactors.
Document Creation & Management
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- Prepare and manage HR documents such as contracts, amendments, certificates, and letters.
- Collect signatures and manage digital workflows via DocuSign.
- Assist in compiling documents for visa applications (expats) and support background checks (e.g., Vero), including follow-ups.
- Support the parental leave process by preparing confirmations and updating SuccessFactors.
- Collect documents from employees (e.g. university confirmations, work permits, etc. and ensure proper tracking)
- Support with creation of reference letters and the entire process
Employee Data Management
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- Support data clean-up activities in SuccessFactors to make the system a point of trust
Personnel File & Office Organization
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- Ensure accurate and secure handling of physical and digital HR files
- Support clean-up of digital personnel files and folders
Reporting & Audit Support
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- Support the HR team with reporting activities, create simple HR reports and summaries (e.g., time tracking, leave balances, IRW).
- Compile relevant documentation to support internal and external audits.
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Benefits to support your physical wellbeing
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.