IT Support Specialist (m/w/d) - Assistant Vice President
Frankfurt, HE, DE, 60311
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives.
We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets.
Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
Is the next step in your career at SMBC Group EMEA? We’re looking for a IT Technical Delivery Manager- AVP for our ITSD EU department to join our team.
The Technical Delivery Manager is responsible for the delivery of a portfolio of IT projects supporting business change initiatives across SMBC EU AG. The role sits within the IT function and focuses on planning, tracking and delivering technology initiatives, working closely with business stakeholders, IT teams and external vendors.
The role requires a strong understanding of IT delivery combined with solid business awareness, enabling the translation of business requirements into structured delivery plans. The successful candidate will drive day‑to‑day project execution, manage dependencies, track progress, and ensure transparent reporting across the project portfolio.
A core part of the role is governance, reporting and control — providing accurate, timely updates on delivery status, risks, issues and milestones, and supporting informed decision making across IT and the business.
The anticipated annual salary range for this role is 64,000 – 96,000 €, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.
Business Area
This role supports a growing portfolio of IT initiatives ranging from regulatory and infrastructure change to application and process improvements. It operates in a matrix environment, coordinating across multiple IT teams, business functions and third‑party suppliers.
The position is well suited to someone with hands‑on experience delivering IT projects, who understands technology concepts but is equally comfortable working with non‑technical stakeholders. It requires a structured, organised approach to delivery and a strong focus on transparency, tracking and execution.
Position Description
Accountabilities & Responsibilities
- Support and deliver local IT projects in line with agreed standards.
- Provide cover for the Bank's IT support, managing calls, tickets and issue escalation.
- Act as the main contact for front office departments, SMBC Düsseldorf Branch and SMBC EU AG regarding MultiCash and related vendor support.
- Monitor and review IT-related costs, expenses and budget requirements.
- Coordinate IT activities with building services, vendors and suppliers.
- Ensure incidents and service requests are appropriately escalated, tracked and resolved.
- Monitor local IT installations and services to ensure availability.
- Perform daily checks of the MER environment (fire suppression, temperature, UPS, etc.) in line with policy.
- Support system enhancements, releases, business continuity and disaster recovery activities.
- Ensure compliance with Bank standards, policies and procedures.
- Maintain effective communication with team members and management across locations.
- Participate in local and remote IT team meetings.
- Provide out-of-hours support when required, including holidays and weekends.
- Administer and review contracts with external vendors and service providers.
Knowledge, Skills, Experience & Qualifications
- Experience delivering IT projects or workstreams, ideally within banking or a regulated environment.
- Good understanding of applications, infrastructure, data and integration, with the ability to engage technical teams.
- Strong business awareness and experience translating requirements into delivery plans.
- Ability to manage multiple initiatives, including risks, issues, dependencies and progress tracking.
- Experience producing project reporting, dashboards, RAID logs and status updates.
- Proven ability to work across business stakeholders, IT teams and third-party vendors.
- Knowledge of project delivery methodologies, including Agile, Scrum, Waterfall or hybrid approaches.
- Strong risk identification, mitigation and escalation skills.
- Excellent organisational skills with strong attention to detail.
- Strong written and verbal communication skills for both technical and non-technical audiences.
- Comfortable working within structured governance and regulatory frameworks.
- Proficiency in MS Excel, PowerPoint, Project, Jira or similar tools.
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.