VP - Head of Workplace Services EMEA

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

CRES Mission Statement: To drive the transformation of the Corporate Real Estate Services (CRES) organisation to a market leading delivery model, aligned to the Bank’s corporate objectives across the EMEA region. Operating with both integrity and innovation, CRES will deliver best in class, customer focused workplace solutions to maximise efficiency and productivity whilst promoting professionalism and safety.

This role is responsible for the strategic and operational ownership of CRES Workplace Services across EMEA locations

Business Area

Workplace Services are responsible for the built environment and the client journey; fundamentally to provide a safe and efficient working environment to support SMBC’s core business activities. Workplace Services encompasses multi-disciplinary activities and the management of their impact upon people and the workplace. Remit includes direct or indirect responsibility for Soft Services; cleaning, reception, food services, hospitality, mail room, switchboard, customer services, space management, landlord liaison, H&S, BCP & emergency response, office procedures, Projects; change management plans. 

Approx 23 locations, 400,000 sq ft  across EMEA.  No direct reports, however there is a requirement to manage our strategic partners whilst acting as relationship manager with EMEA stakeholders

Position Description

Accountabilities & Responsibilities

• Workplace experience strategy creation, ownership, and delivery for CRES EMEA
• Overall responsibility for the client (internal and external) journey and experience across key EMEA locations
• Relationship manager with key business stakeholders
• Service provider contract management (external and internal / intragroup)
• Tenant Representative for building management matters; lease administration and workplace related
• Operational responsibility for services encompassing, food services, client services & front of house, general office services and supplies, whilst linking with Workplace Lead to ensure other services impacting the client journey are delivered effectively, such as cleaning, pest control, plants, mailroom, reprographics
• CRES representative for non-technical Environmental initiatives
• Executive ownership or support of assigned CRES projects across EMEA
• Crisis Management Team support
• Financial management of EMEA budgets
• Invoice and general administration

Knowledge, Skill, Experience & Qualifications

• Strategic and operational FM experience across geographically spread portfolio
• Effective communicator: ability to lead, gain trust, and cooperation (essential)
• Flexible approach, comfortable with ambiguity and managing change (essential)
• Self-driven, decisive, problem-solver, champion of continuous improvement (essential)
• Ability to plan and anticipate issues or conflicts (essential)
• Ability to meet deadlines and work within budget (essential)
• Computer literate with experience of Lotus Notes and Microsoft Office applications (desirable)
• Comfortable engaging with people with different language and culture (desirable).

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working 
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!