Loan IQ Product Owner

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

The Loan IQ Product Owner is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission‑critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology.

The Product Owner serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystem

The role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ.

Loan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the front office pillars:

SFS (Structured Finance Solutions)

• • SPD – Specialised Products Department
  • ISD – International & Structural Finance Department
  • TPD – Transportation Department

CIB (Corporate & Investment Bank)

• • • CBDE 1 and 2 – Corporate Banking Japanese and Non-Japanese
    • GTBD – Global Transaction Banking Department
    • GFIG – Global Financial Institutions Group Department
    • GTFD – Global Trade Finance Department
    • LCME – Loan Capital Markets
    • FMD – Financial Markets Department

Position Description

• Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit‑ready processes and documentation.
• Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks.
• Review root-cause analyses for major incidents and champion long‑term remediation plans.
• Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization.
• Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate.
• Champion automation, monitoring improvements, and self‑service capabilities to reduce manual intervention and operational risk.
• Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams.
• Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes.
• Translate complex technology issues into executive‑friendly communication during incidents and governance forums.
• Provide governance across all Loan IQ-related integration points (e.g., GL feeds, data lakes, reporting platforms, payment systems).
• Oversee data integrity controls, reconciliation processes, and triage of high‑impact data defects.
• Guide usage of SQL and data diagnostic tools to support analytics and operational investigations.
• Ensure all support activities meet enterprise risk, audit, and regulatory standards.
• Work with L1 production support team for issue resolution

Required:

• Bachelor’s degree in Computer Science, Finance or a related field.

• Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing).

• Strong understanding of the Loan IQ data model and configuration tables

• Strong background in production support leadership, including major incident management and platform governance.

• Familiarity with ITIL processes and tools (e.g., ServiceNow, JIRA).

• Experience managing cross‑functional teams and influencing senior stakeholders.
• Solid grasp of SQL, batch processing, integration architectures, and vendor‑supported systems.

• Ability to work in a fast-paced, regulated environment with on-call responsibilities.

Preferred:

• Experience with Loan IQ APIs, data extracts and reporting tools.

• Exposure to regulatory environments related to credit, operational risk, and financial reporting.

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working 
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!