Head of Third Party Management (TPM) Operations EMEA - Executive Director

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

The Head of TPM Operations is responsible for the operational elements of the EMEA Third Party risk Management Framework. Key responsibilities cover the full TPRM lifecycle including owning the risk assessment, contracting and monitoring processes as well as the associated tooling. documentation, reporting and governance. 

The remit of the Operations Planning Department (OPPD) spans all of SMBC EMEA (all entities and countries, all business units and supporting functions) and includes the following groups:

• Transformation & Strategy Planning Group. Responsible for the Transformation Strategy, design of the Target State for SMBC EMEA and prioritisation of the transformation budget.
• Change Management Group. Responsible for programme and project design and delivery, change methodology and toolset and providing Project Management and Business Analyst resources to staff programmes and projects.
• Service Management Group. This includes Business Service Management (responsible for the Service Management Methodology and supporting Business Service Owners in their roles overseeing the end-to-end delivery of business services), Business Continuity Management and Corporate Real Estate Services.
• Operational Resilience Group: Comprising Operational Resilience and Third Party Management (TPM). Responsible for the management of operational resilience, as well as management of third-party providers (both internal and external) and third party risk in the first line.
• Data Management Group. Responsible for the Data Strategy, design of the Data Architecture and supporting delivery of data solutions.

TPM play a critical role in the management of third parties across EMEA, comprising of over 25 entities, branches and offices. This role supports the ongoing procurement and risk management of third parties relied upon by SMBC EMEA Division. This includes the alignment of operational delivery to current industry standards and regulatory expectations, as well as ensuring any required change remediation is designed and implemented appropriately. 

Business Area

OPPD / Operational Resilience

Position Description

Operations: Management of the team performing the operational processes, controls and reporting to agreed service level agreement

Reporting: Provide comprehensive reporting to demonstrate effective third party management  

Regulatory information: Working with first and second line stakeholders to prepare and deliver central Third Party responses to regulatory engagement as required.

Performance Management: Facilitate best practice in ongoing oversight of third party arrangements including SLAs and KPIs.

Controls: Ensuring TPRM controls are operating effectively including both controls performed by the TPRM team, as well as relevant key stakeholders involved in TPRM, including appropriate tracking of remediation and escalation where required.

Tooling: Business owner and administrator of EMEA third-party risk management and procurement tools, facilitate user requirements and experience including maintenance of templates and training

Incident Management: Support incident management processus and remediation.

Support TPRM and Procurement change initiatives as required

Documentation: Responsible for the update and maintenance of the TPRM and Procurement documentation including framework, standards and procedures required to demonstrate meeting regulatory requirements and the needs of the other jurisdictions and other risk domains (users for the procedures).

2LOD Partnership: Support 2LOD groups in performance or reviews and assurance activities, including tracking of remediation and action points.

Advisory: 1LOD point of contact across EMEA for TPRM and Procurement operational queries, provide training as appropriate

Point of escalation with first line of defence for EMEA issues and risks

Thought leadership: Developing and evolving the TPM framework over time to: i) maintain compliance with relevant and emerging regulation; ii) Keep pace with or exploit any emerging best practices, technology or methods; iii) Continue to drive operational efficiency across TPM/TPRM processes by leveraging operational synergies. Offer constructive challenge to stakeholders to drive ‘better outcomes’ for TPRM as appropriate.

To be an active member of the SMFD Leadership team, and to provide additional local oversight and management to the other OPPD functions in Dublin.

Knowledge, Skills and Experience

Operational Management: Experience of managing 1LOD third party management teams that perform operational and control processes

Third Party Management: Thorough understanding of current and emerging third party relevant regulations across the UK and Europe, their associated (major) regulatory bodies and their implementation in the industry

Procurement: Strong understanding of strategic and operational elements of procurement and supply chain management

Performance Management: Ability to develop and operate under an Service Level Agreement to provide service delivery to multiple internal clients

Continuous Improvement: Ability to design and implement improvements to enhance service delivery.

Controls: Design and operation of effective Controls aligned to risk management framework objectives

Service Management: Detailed understanding of intragroup outsourcing and service management oversight  and management.

Reporting: Ability to design and operate reporting and management information to measure and control third party management service delivery, to analyse issues and provide clear remediation options.

Governance: Experience of governance submitting and presenting on third party management operational delivery topics.

Presentation: Ability to produce high quality materials to ensure informed decision-making and information sharing across senior stakeholders

Communication: Able to communicate effectively at all levels of the organisation. Able to convey complex topics simply and to articulate issues in a way that eases decision making and drives action.

Senior Stakeholder Management: Proven ability to build positive working relationships with senior stakeholders, including regulators and auditors, and capable of influencing to gain agreement and resolve conflicting priorities in ambiguous environments.

Influence: Able to influence at all levels of the organisation. Able to mobilise and align resources across the organisation – especially in teams outside of the direct reporting line.

Documentation: Attention to detail and ability to produce and maintain clear and concise TPRM documentation including polices, frameworks, training materials and guidance.

Working with offshore / near shore locations and teams.

Customer Service: Can do attitude to build and maintain proactive and response service delivery for the region.

Technology: Familiar with TPRM tooling as well as use of technology to collaborate, report and maintain processes, controls and training.

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working 
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!