HR Technology & Integration IT Lead - VP
Dublin, L, IE, D02 KF20
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
Sumitomo Mitsui Finance Dublin Limited (SMFD) is a wholly owned subsidiary of SMBC and is growing rapidly as a Centre of Excellence for the bank’s universal banking business across EMEA. It provides a range of technology and operational support services, aligned to SMBC’s growth, innovation, and transformation strategies.
Purpose of Job
Working closely with HR, ITSD project teams, global technology partners, enterprise application owners and third-party HR technology suppliers, the role will lead the delivery, enhancement and support of HR technology and integration capabilities across EMEA. This is a hands-on leadership role, combining deep subject matter expertise in HR technology platforms, interfaces and organisational data with responsibility for guiding a team of integration analysts, application owners and developers. The role will manage the pipeline of HR technology demand, working with HR and business stakeholders to assess priorities, shape solutions, allocate resources and ensure delivery is aligned to regional, global and ITSD objectives.
The role will oversee the design, configuration, testing and implementation of changes across key HR technology services, including SAP SuccessFactors, ServiceNow HRSD and IRM, Headcount Planning, Qualtrics, Identity and Access Management Integrations and downstream bank applications. It will ensure that all platform and interface changes are delivered in line with agreed development standards, data governance requirements, security controls, change management processes and operational support models. The successful candidate will be expected to influence senior stakeholders, maintain strong vendor and cross-functional relationships, provide Tier 2 and Tier 3 technical leadership, and drive continuous improvement across the EMEA HR technology landscape.
Background
- The core focus of this role will be enhancement and support of HR integrations to core bank systems. This role will lead a team of SME’s.
- The role involves working closely with business customers and other members of ITSD team to deliver optimal and prioritised business solutions
Facts and Scale
- Work will be predominantly project focussed, with oversight of some BAU activity
- Possible occasional travel (Max 1-2 per year)
- Up to 6 direct reports.
Accountabilities and Responsibilities
- Own the EMEA HR Technology and Integration landscape, including HR platforms, integrations, organisational data and downstream bank applications.
- Partner with EMEA HR, business stakeholders, ITSD teams and Global Technology teams to define the HR technology roadmap and align delivery with strategic priorities.
- Assess, prioritise and manage HR technology demand, ensuring alignment of business objectives, regulatory requirements and regional needs.
- Lead the design, build, testing and implementation of HR technology solutions, enhancements and integrations across the HR application portfolio.
- Provide expert guidance on HR technology platforms, integration architecture, organisational data management and technology-enabled process improvements.
- Ensure all technology changes comply with architecture standards, information security policies, data governance requirements and change management processes.
- Manage third-party technology vendors and service providers, overseeing delivery performance, service quality, contractual commitments and value realisation.
- Build and develop a high-performing technical team of integration analysts, application owners and developers by providing technical oversight, leadership, coaching, performance management and career development support, while fostering a culture of accountability, collaboration, continuous improvement and technical excellence.
- Maintain accountability for platform stability, release management, upgrades, operational resilience and continuous improvement across the HR technology estate.
- Monitor business, regulatory and legislative developments, ensuring the EMEA HR technology landscape remains secure, compliant, scalable and aligned to future business requirements.
Knowledge, Skills, Experience and Qualifications
- Extensive experience leading HR technology services within a global matrix organisation, ideally across in Financial Services or a similarly complex environment.
- Strong hands-on expertise in HR technology platforms, integration technologies, interface design, data flows and downstream enterprise application connectivity.
- Significant experience enhancing and supporting HR systems such as SAP SuccessFactors, ServiceNow HRSD, ServiceNow IRM, Headcount Planning, Qualtrics or comparable HR technology platforms.
- Good understanding of Identity and Access Management architecture, Azure Active Directory integrations and organisational data dependencies.
- Proven ability to manage a pipeline of HR technology demand, assess priorities, shape delivery plans and align resources to business, regional and global objectives.
- Confident using tools such as Confluence and JIRA to document requirements, maintain delivery plans, organise workload, track progress and provide clear visibility of priorities, dependencies and decisions.
- Strong leadership capability, with experience guiding technical teams such as integration analysts, application owners and developers across project and BAU activities.
- Excellent stakeholder management and consultancy skills, with the ability to translate HR and business requirements into practical, secure and scalable technology solutions.
- Clear and effective verbal and written communication, including the ability to explain technical issues to non-technical audiences and produce concise technical documentation.
- Collaborative and influential, able to build trusted relationships across HR, ITSD, global technology teams, enterprise application owners and third-party suppliers.
- Strong analytical and critical thinking skills, with the confidence to investigate system issues, assess root causes and support resolution before escalation.
- Solution-focused and commercially aware, with the ability to balance project delivery, operational stability, security controls, data governance and change management requirements.
- Organised, flexible and comfortable working with ambiguity, adapting priorities as business, regulatory, legislative or technology requirements evolve.
- Creative and innovative approach to continuous improvement, with intellectual curiosity and a strong understanding of the HR and wider business context.
- Personally accountable, acts with integrity and fairness, and demonstrates commitment to team objectives, service quality and organisational growth.
- Degree-level education, equivalent professional qualification or relevant industry experience is desirable.
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.