EMEA Application Management Associate - Supply Chain Finance

Who we are

Sumitomo Mitsui Finance Dublin Limited (SMFD) is a wholly owned subsidiary of SMBC and is growing rapidly as a Centre of Excellence for the bank’s universal banking business across EMEA.  It provides a range of technology and operational support services, aligned to SMBC’s growth, innovation, and transformation strategies

Role Summary

The Trade Finance Application Support Associate is responsible for providing level 1 (L1) support for Trade Finance applications and tools that are being used by SMBC Trade Finance Operations and the Global Trade Finance Department. The role requires a foundational experience in financial systems and a strong interest in Financial Services technology.

Activities include:

• Application Support
• Case management:
• Case logging
• Triage of issues/cases
• Case/Issue analysis and resolution
• Escalation

Business Area

This is a role that will provide the ideal candidate with a strong core IT skills and experience that could form the foundation of a rewarding career in Technology in the Banking and Financial Services industry.

The SMBC Trade Finance business users are reliant on technology i.e. Business Applications, Tools and Solutions in order to support the Trade Finance products that SMBC is offering it’s clients.

Position Description

• Provide Level 1 support for onboarded Trade Finance Applications (including issue logging, initial troubleshooting and escalation).
• Assist in monitoring system health and performance metrics.
• Support end users with functional queries and basic technical issues.
• Document incidents, resolutions and contribute to the knowledge base.
• Participate in testing activities for upgrades, patches and new features.
• Collaborate with internal teams to understand business requirements and system workflows.
• Help maintain system configurations and user access controls.

Skill, Experience and Qualifications

Required:

• Bachelor’s degree in Computer Science, Finance or a related field.
• 1–3 years of experience in application support or financial systems.
• Basic understanding of Trade Finance
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a team-oriented environment.

Preferred:

• Familiarity with Eximbills or similar Trade Finance transaction booking systems.
• Exposure to SQL and scripting languages.
• Experience with ticketing systems (e.g., ServiceNow, JIRA).
• Knowledge of ITIL practices and support workflows.
• Interest in developing technical skills and growing within the trade finance technology space.

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working (5 days per fortnight (split 2-3 days per week).)
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!