EMEA Application Management (Loans) - Associate
Dublin, D, IE, D02 KF20
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
We're looking for a Loan IQ Application Support Associate (Assistance Vice President) to assist with the day-to-day support and maintenance of the Loan IQ platform. To achieve this, the role involves the delivery of activities such as:
- Supporting users across loan operations.
- Working closely with senior team members to resolve issues.
- Documenting incidents and resolutions by logging cases in JIRA, SNOW or similar
- Monitoring system performance.
- Participating in testing activities.
- The role requires a foundational experience in financial systems and a strong interest in loan servicing technology.
Business Area
Loan IQ provides loan booking and servicing functionality across the three product pillars (Loans, Trade Finance and Leasing Finance) offered by each of the front office pillars.
Lending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa.
Engaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role.
Engaging with external vendors in a confident manner is key to being successful in this role.
Position Description
Provide Level 1/2 support for Loan IQ (including issue logging, initial troubleshooting and escalation).
Assist in monitoring system health and performance metrics.
Support end users with functional queries and basic technical issues.
Document incidents, resolutions and contribute to the knowledge base.
Participate in testing activities for upgrades, patches and new features.
Collaborate with internal teams to understand business requirements and system workflows.
Help maintain system configurations and user access controls
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.