Corporate Banking Operations Associate (FTC 6m+)

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

As an Operations Officer in the Business Support (BS) department, you will play a pivotal role in ensuring the accurate and timely execution of daily tasks across Payments, Remittance and Cash Management Services. You will be responsible for maintaining high operational standards, adhering to internal procedures and controls, and delivering excellent service to both internal and external stakeholders.

Key Responsibilities

• Ensure daily business-as-usual operations are completed accurately and on time.
• Manage and prioritize email communications across multiple group mailboxes (Payments, Remittance, Guarantees, Cash Management).
• Handle customer and internal inquiries via email and phone, ensuring timely and appropriate responses.
• Process and monitor incoming/outgoing payments, manual payment orders, and direct debits/standing orders.
• Administer and follow up on special tariffs, fees, and remittance charges.
• Support Trade Finance operations including document handling, transaction due diligence and follow up until completion of transaction.
• Manage Guarantee requests (issuance, amendments, cancellations) and liaise with relevant departments.
• Maintain and update e-banking contracts and ensure compliance with KYC requirements.
• Perform daily checks on Nostro accounts, account maintenance, and end-of-day reconciliations.
• Participate in monthly controls, outsourced services reviews, and Third Party Risk management related tasks.
• Contribute to process improvement initiatives and maintain up-to-date desktop procedures.
• Participate in system build testing and support London Operations when required.

Competencies

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working 
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance 
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services  
• Access a wide range of learning and development opportunities and career progression opportunities 
• Ambitious remuneration package based on your experience

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!